Privacy Policy
Effective Date: August 26, 2024
Luna Well Being ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By accessing or using our website and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
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Contact Information: Name, email address, phone number, mailing address.
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Payment Information: Credit or debit card details, billing address.
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Account Information: Username, password, and any other information you provide when creating an account.
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Health Information: Information related to your health or wellness preferences, which you may provide when booking services.
1.2 Non-Personal Information
We may also collect non-personal information automatically when you visit our website, such as:
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Device Information: Information about the device you use to access our site, including IP address, browser type, and operating system.
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Usage Data: Information about your interactions with our website, such as pages viewed, links clicked, and time spent on the site.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your preferences and interactions with our website. Cookies help us improve your experience by remembering your preferences and settings.
2. How We Use Your Information
2.1 To Provide and Improve Our Services
We use the information we collect to:
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Process and manage your bookings and payments.
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Provide, operate, and maintain our website and services.
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Personalize your experience on our site and recommend relevant services.
2.2 To Communicate with You
We may use your contact information to:
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Send you updates, newsletters, and promotional materials (you can opt-out at any time).
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Respond to your inquiries, support requests, or feedback.
2.3 For Security and Compliance
We use your information to:
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Protect the security of our website and services.
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Detect, prevent, and address fraud, abuse, and other illegal activities.
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Comply with legal obligations and enforce our terms and conditions.
3. How We Share Your Information
3.1 With Third-Party Service Providers
We may share your information with third-party service providers who assist us with payment processing, data analysis, email delivery, and other business operations. These providers are obligated to protect your information and may only use it as necessary to perform services on our behalf.
3.2 For Legal Reasons
We may disclose your information if required by law or in response to legal process, to protect our rights, or to prevent harm to others.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Your Choices and Rights
4.1 Accessing and Updating Your Information
You can access and update your personal information by logging into your account on our website. If you need assistance, please contact us.
4.2 Opting Out of Communications
You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You may still receive non-promotional communications related to your account or transactions.
4.3 Cookie Preferences
Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it.
8. International Data Transfers
If you are located outside of the United States, your information may be transferred to and processed in the United States or other countries where our service providers are located. By using our services, you consent to the transfer of your information to these countries, which may have different data protection laws than your country of residence.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with the new effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Luna Well Being
Market hall, The Shambles, Worcester WR1 2RF