Terms and Conditions
Effective Date: 26/08/2024
Welcome to Luna Well Being. By accessing or using our website, services, or products, you agree to be bound by the following Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with these Terms, you should not use our website or services.
1. General Information
1.1 Company Information
Luna Well Being provides wellness services, including yoga classes, meditation sessions, wellness retreats, and online wellness content.
1.2 Eligibility
Our services are intended for users who are at least 18 years old. By using our services, you confirm that you meet this age requirement.
2. Services
2.1 Wellness Services
We offer various wellness services, such as yoga classes, meditation sessions, and retreats, which can be booked online or in person. Details and availability may change without notice.
2.2 Online Content
We provide online wellness content, including videos and articles. Access to some content may require a subscription or one-time payment.
3. Booking and Payments
3.1 Bookings
Bookings for our services must be made through our website or approved platforms. A booking is confirmed only when you receive a confirmation email.
3.2 Payments
Payments are required in full at the time of booking. We accept various payment methods, including credit/debit cards and online payment platforms. All transactions are securely processed.
3.3 Refunds and Cancellations
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Refunds: Cancellations made within 48 hours of the scheduled service are eligible for a full refund. No refunds will be provided after this period.
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Cancellations: You may cancel bookings through our website or by contacting us directly. We reserve the right to cancel bookings and will provide a full refund in such cases.
4. Subscriptions
4.1 Subscription Plans
We offer subscription plans for access to premium content and services. These are billed on a recurring basis as specified during sign-up.
4.2 Cancellation of Subscription
Subscriptions can be cancelled at any time via your account settings. Cancellations take effect at the end of the current billing cycle, and no refunds will be issued for partial months.
5. User Accounts
5.1 Account Creation
Certain services may require you to create an account. You agree to provide accurate and complete information during registration.
5.2 Account Security
You are responsible for keeping your account credentials confidential and for all activities under your account. Notify us immediately if you suspect unauthorized use.
6. Health and Wellness Disclaimer
6.1 General Disclaimer
Our services are not intended to diagnose, treat, cure, or prevent any medical condition. Always consult your physician before starting any wellness program.
6.2 Assumption of Risk
By participating in our services, you acknowledge and accept the inherent risks involved.
7. Intellectual Property
7.1 Ownership
All content on our website, including text, graphics, logos, and software, is owned by Luna Well Being or our content suppliers and is protected by intellectual property laws.
7.2 License
You are granted a limited license to access and use the content for personal, non-commercial purposes.
7.3 Restrictions
You may not reproduce, distribute, or create derivative works from our content without prior written permission.
8. Prohibited Activities
You agree not to:
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Use our services for any illegal purpose.
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Violate any applicable laws or regulations.
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Engage in conduct that could harm our reputation.
9. Termination
We may terminate or suspend your access to our services at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to others.
10. Limitation of Liability
To the fullest extent permitted by law, Luna Well Being is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
11. Indemnification
You agree to indemnify and hold harmless Luna Well Being and its affiliates from any claims, damages, or expenses arising from your use of our services or your violation of these Terms.
12. Governing Law
These Terms are governed by the laws of Supply of Goods and Services Act 1982, without regard to its conflict of law principles.
13. Dispute Resolution
Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the rules of the UK Law
14. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on our website, and your continued use of our services after such changes constitutes your acceptance of the new Terms.
15. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Luna Well Being
Market hall, The Shambles, Worcester WR1 2RF